05-22-2016 07:36 AM
While we are waiting for the WUSB6100M adapter to be shipped, I am using an Embedded Tech 1×1 adapter based on the Realtek 8811 chipset. All the Mu-MiMo USB adapters I have seen are based on the Realtek 8811 (1×1) or 8822 (2×2) chipset, Embedded Tech have one of each as does Premiertek.
Two likely situations here: the driver Windows 10 automatically selected for the adapter work, but don't support Mu-MiMo or the EA9500 needs a firmware update to enable the blue lights, which is suggested in the user guide.
Easy enough to eliminate the layyer: does anyone have those lights working? I have an RE7000 with Mu-Mimo, and you would think it would turn those indicators on, but maybe not.
05-23-2016 01:35 AM
Hi, Ratledge. What's the firmware version of the EA9500? 1 pair of blue LEDs should lit on the MU-MIMO indicator if a MU-MIMO client is connected to the router. Have you tried connecting the RE6700? How did it go?
Linksys Technical Support
05-23-2016 10:35 AM
05-23-2016 01:10 PM
05-24-2016 12:55 AM - edited 05-24-2016 12:55 AM
Thanks for the update, Ratledge. Connecting the RE7000 to the router should make the MU-MIMO indicator LEDs to lit. We'll have the Level II Support team take on this matter for you. Please send us an email at LinksysCares@linksys.com with your phone number and location. Also, make sure to include the link to this post.
Linksys Technical Support
08-01-2017 10:13 AM
I wanted to see if there was any resolution or followup to this as I am also running into the same issue. I have had the EA9500 since November 2016. I have several MIMO capable devices, although mine are more a mix of mobile phones (2 Samsung Galxy Note5, 2 Samsung Galaxy S8+, and also a Linksys RE7000). After the setup in 2016, I have seen the indicators on my EA9500 indicating MU-MIMO devices are connected, but after the May 8th FW update, I only ever get the white bars showing and do not ever see the blue MIMO indicators. I performed a factory reset on both the RE7000 and EA9500 and also attempted to disconnect the RE7000 completely and factory reset the EA9500 and attempt without the range extender, but I still never get the indicators.
08-03-2017 03:08 AM - edited 08-03-2017 03:09 AM
Are you running on firmware version 126.96.36.199968? If you are and you're still experiencing the challenge, please shoot us an email at LinksysCares@linksys.com with the link to this thread and your community username so we can forward you to our Level 2 Support team for further assistance.
This firmware update should've fixed the challenge.