Reply
Posts: 4
Registered: ‎01-27-2018

WRT3200ACM drop wired and wirless connections

Since yesterday afternoon my WRT3200ACM has started t drop connectivity to various intrenet endpoints.  I use Skype for Business and both my Hardwired Polycom phone and my Skype for business client drops out and re signs in every 5 to 10 minutes.    I also have issues with connectivity to some Office 365 applications.

 

Polycome phone is hardwired direct to the routre, the windows client does teh same on two different laptops.   My Virgin Media connection itself seems fine.

 

It looks like am running the latest firmware (don't know when it auto updated) .

 

I have an old WRT54 router and have had to press that into service as that works fine.

 

For the last month or so i had odd drops thrugh the day but lived with it but since yesterday the router has become unuseable for work.

 

I have power cycled and also factory reset it but it continuos to drop connections.    As i say, only started yerestday lunchtime and is isolated to the routrer so could be the latest FW.

 

I do have andriod phones on as well as IP CCTV cameras etc on the network.

 

Is anyone else having any issues with the latest FW 1.0.6.186168?

 

Very fed up with this Router!!

 

Dave

Moderator
Posts: 50
Registered: ‎08-08-2017

Re: WRT3200ACM drop wired and wirless connections

@DaveR99

 

We'll have this taken care of by our 2nd Leve Support Team for further diagnosis. Please email us at LinksysCares@linksys.com along with the followig details:

  • Full Name
  • Phone Number
  • Location
  • Username
  • Link to this Community thread
Gerard_21724
Linksys Technical Support
Posts: 4
Registered: ‎01-27-2018

Re: WRT3200ACM drop wired and wirless connections

I did what you asked and emailed support on the 29th. Have had no response since. It's a good job I have an old 10 year old router to use so I can work in place of this modern 4 month old troublesome device.

Posts: 4
Registered: ‎01-27-2018

Re: WRT3200ACM drop wired and wirless connections

[ Edited ]

Well having had two conversations with 1 & L2 at linksys all they keep telling me to do is load the the latest FW & Factory reset..

 

That does not solve teh problem  the issue is with the router,,, if it's of any help  i am not teh only one experience connection drops and seeing these affcet Skype for Business product.

 

 

https://community.linksys.com/t5/Wireless-Routers/EA9300-Skype-for-Business-disconnects-via-wired-co...

 

I am really disapointed with both the support and the product

 

Is anyone going to come back to me to resolve this....?

Posts: 6
Registered: ‎06-24-2016

Re: WRT3200ACM drop wired and wirless connections

I have started having issues with the wrt3200. I am using firmware version 1.0.6.186168 which stabilized the earlier wireless issues but now I am getting freezes and lost connections on the wired connections, particularly noticeable on computers versus media devices. It may be time to look a mesh system from someone.
Moderator
Posts: 55
Registered: ‎08-22-2017

Re: WRT3200ACM drop wired and wirless connections

Hello, Jerry807. What's the LED light status of the router when connected wired? Were you able to check the connection behind the modem? For further assistance, send us your contact details at LinksysCares@linksys.com, along with the link of this thread.

Nestor_C 21974
Linksys Technical Support
Expert
Posts: 3,108
Registered: ‎08-21-2009

Re: WRT3200ACM drop wired and wirless connections

[ Edited ]

I am having the same problem with dropped connections both wired and wireless.  I opened a case and got called tonight.  It has been escalated to engineering and they are supposed to call me in the next 25 to 48 business hours.  I'll report back. .

If you have been helped by responses from me or others on this site please feel free to hit their kudos button! thanks