12-15-2017 11:01 AM - edited 12-15-2017 11:03 AM
Yes, I have an Android phone.
I know for a fact that other wifi device connected to my WRT3200 lost internet access multiple times, on several different days, when my Android phone was not connected or even in the house.
Note: My new Netgear router has no issues with my Android phone.
Are you saying there is some issue on Google's end, with their Krack patches? Do you guys have evidence of this?
Maybe your engineering should get a few Android phones to do some testing with. Linksys should also reach out to Google if they believe there is some kind of error with their Krack patches. I am sure Google would want to resolve any such issues.
It's great that people here are willing to try to help Linksys with this. But, I would like to remind you we are your customers, not your beta testers.
Yes our engineering team is working through this with all of the data collected. My goal here though is to help isolate the problem as best I can for the community, and if possible get a workaround in place for everyone while we work on a long term fix on our side. At this point we are exploring all possibilities as to root cause, and I am not saying it is a google issue, but we definitely have an interop issue since this problem is only affecting a small segment of our user base that have WRTs.
12-15-2017 11:04 AM
12-15-2017 11:04 AM
12-15-2017 11:20 AM
12-15-2017 11:25 AM
I can appreciate your position as I worked tech support for several years. Not always the most enjoyable job. This whole thing is frustrating and has cost customers time and money. So, you are hearing my frustration. I've watched for weeks while Linksys seemed to do nothing about this, I have spent hours trying to get my WRT3200 working well again, and in the end bought a different router because I needed my access to be reliable. So, for you guys to say the issue is someones(Google's) bad KRACK update is kind of hard to swallow. It sounds a bit like Linksys doesn't want to take responsibility for the issues.
But the Android phone idea should be easy to test. Like I said, I had issues without an Android phone being connected
12-15-2017 11:40 AM
12-15-2017 12:01 PM
12-15-2017 12:36 PM